Hong Kong Disneyland reported 17,000 ticket QR codes stolen from its online system and stopped selling tickets and hotel stays on its website. Police are investigating, and no one has been arrested.
Hong Kong Disneyland has shut down online ticket sales after thousands of ticket codes went missing.
The resort reported the theft of 17,000 ticket QR codes from its online ticketing system to police, the South China Morning Post reported Saturday, Nov. 14. It also suspended ticket sales and hotel bookings on its website.
A source told the Post that an IT worker at the park spotted unusual activity in the resort’s computer system and then found the theft.
What did Hong Kong Disneyland say about the stolen QR codes?
A park spokeswoman told the Post that the resort detected the cyber incident on Friday, Nov. 13, and took immediate action and safety measures.
She said the park reported the case to police and will notify Hong Kong’s privacy commissioner.
The resort is also urging guests to “purchase park tickets directly through official channels or contracted travel agents and platforms.”
Hong Kong’s public broadcaster RTHK reported that the park has also tightened ticket checks at the entrance. Disneyland warned guests not to buy from unreliable sellers and to contact police if anything seems wrong.
Are police investigating the Hong Kong Disneyland theft?
Yes. Police said they got a report from a company on Friday about a suspected cyber incident, RTHK reports.
Police have classified the case as accessing a computer with criminal or dishonest intent. The Lantau district crime squad is handling it. No one has been arrested so far.
Hong Kong’s privacy watchdog told the Post it had not yet received a report from the park. It said it would reach out to Disneyland to learn more.
Can you still buy Hong Kong Disneyland tickets?
Yes, just not on the park’s website for now.
The site is down for system maintenance, and ticket sales and hotel bookings are paused, according to RTHK. A notice on the website tells guests to buy through Disney’s partner travel agencies and platforms, or at the ticket booths at the main entrance.
Hong Kong Disneyland has not said when online sales will return.
Are existing Hong Kong Disneyland tickets affected?
The park has not said.
Disneyland has not explained what the stolen codes could be used for, or whether any of them were tied to tickets guests already bought. It also has not said whether any guests’ personal information was taken.
If you have a trip planned, keep your booking confirmation handy and buy any new tickets only from the official channels Disney listed. Ticket checks at the gate may take a little longer while the park reviews entries.
Why does this matter for Disney fans?
Hong Kong Disneyland is heading into its holiday season, one of the busiest times of the year at the park.
A standard one-day ticket costs HK$669 for adults, or about $86. Kids ages 3 to 11 pay HK$499, and seniors pay HK$100.
Ticket scams are a common problem at theme parks, especially around holidays. Fake or resold tickets sold on social media or unofficial sites can leave families stuck at the gate. That is one reason Disney is pointing guests back to its official sellers.
How can you avoid fake Disney tickets?
A few simple rules go a long way, at any Disney park:
Buy from Disney’s own website or app, or from a travel agency or platform Disney lists as a partner.
Skip tickets sold through social media posts, chat groups or resale listings.
Be suspicious of prices that look much lower than Disney’s.
Never share a photo of your ticket QR code online. Anyone who copies it may be able to use it first.
If you already bought tickets for Hong Kong Disneyland from a third party, check that the seller is on Disney’s approved list before your visit.
We will update this story if Hong Kong Disneyland shares more details.
Article compiled and written by Kambrea Pratt (editor-in-chief), Derek Gibbs (beat editor) and the Pirates & Princesses newsroom. Pirates & Princesses is part of WebReef Media.
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Hat Tips:
South China Morning Post (Nov. 14, 2026), the QR code theft, website suspension, park statement and police case
RTHK (Nov. 14, 2026), the police classification, entry checks and ticket booth guidance
MoneyHero (April 24, 2026), Hong Kong Disneyland ticket prices
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